Isle of Wight delivery £3.00 or FREE if you spend over £20 - for more details click here

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Frequently Asked Questions

We are here to help. If you have any questions, please get in touch by email or give us a call. You can find all our details on our  Contact page

Maybe someone has already asked your question once before so please have a look at our FAQs below as well.
  • How much will my delivery cost?

    Isle of Wight 

    We offer Free Isle of Wight delivery when you spend £20 or more, or £3.00 under £20


    UK Delivery  

    Flat Rate Shipping £3.50 for orders under £75

    Free for orders over £75 

  • How long will my Delivery take?

    For Isle of Wight customers:

    • Newport - we deliver daily Mon-Sat, same day of order received before 2pm
    • Rest of the Island - we deliver Mon, Wed & Fri.

    Rest of the UK - We aim to have your order with you in 2-5 working days, we post orders using Royal Mail.

  • Can I change or cancel my order?

    After placing your order there is a small window before the fabric is cut or items are dispatched in which it can be cancelled, we recommend you call us as soon as possible on 01983 526104 

  • Can I return my order?

    We want you to be delighted with your order, but but if not, we are able to accept returns subject to a few conditions. Please read our Delivery & Returns Policy for all the details 


    If your item is faulty - please accept our apologies. Please contact us in the first instance to report the fault and arrange the return at which point we can advise you how to proceed.


    Please note- fabrics which are woven from natural fibres have characteristics and other irregularities in yarns which are features and not therefore treated as weaving faults.

  • Will my fabric come folded or on a roll?

    All fabrics are sent folded, occasionally if the order is large it will be sent in two packages. If you require it on a roll, please contact us before placing your order and we will do our best to help.

  • Will my order come in one length?

    Yes, the majority of orders are sent as one continuous length, on very rare occasions if we need to send it in two lengths, we will call or send you an email before sending the order out, to check this is ok.

  • Will fabrics appear exactly as they do in the photo?

    Most of our photos are taken by ourselves and while we try our absolute best to ensure an accurate representation of the fabric, unfortunately the actual colour may vary slightly due to differences in lighting or monitor calibration. We cannot accept responsibility for any variation in colour.


    Please note the colours may vary slightly when ordered at different times as each roll batch can be marginally different.

Hellerslea is the largest Isle of Wight supplier of haberdashery.

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