If you wish to contact us, please use the form  on our Contact Page or call 01983 526104

All orders received by 2pm on Monday to Friday will be packaged and posted the following day. Orders received on a Saturday and Sunday will be posted on the following Monday (not including Bank Holidays). If we have any problems with your order we will contact you using the email address or phone number left with the order.

Delivery costs are automatically calculated during checkout as follows:

If you are not happy with your purchase for any reason, you are welcome to return it to us and we will refund the cost, less any postage costs incurred.

Pre-cuts, Kits and Patterns should be complete, unopened and in the original packaging, where applicable. It is important that any unwanted item, unless faulty, is returned in a saleable condition.

Custom cut lengths of fabric, foam or wadding from the bolt cannot be returned, unless faulty. In the event of your products being faulty, please contact us in the first instance before arranging a return.

Please return the goods to us at the address below and within 7 days of receipt with a completed returns form (download your copy below)

We recommend that you send your parcel recorded delivery as we can't be held responsible for parcels that go missing or are damaged in transit. You refund will be processed within 14 days of the receipt of the goods.

If you need any assistance regarding a return, please email us using the form on our Contact Page.

All returns and correspondence should be sent to:

Hellerslea Ltd

3-5 Lugley Street

Newport

Isle of Wight

PO30 5HD

We carefully check all items during processing and packing and we make every effort to ensure your order is received

We carefully check and pack all orders to ensure they are received in perfect condition. However, we will provide a full refund, including postage if an order is found to be faulty. Please contact us in the first instance if this applies.

Your statutory rights are unaffected.